These Terms of Service ("Terms") govern the agreement between Beuys Framing Ltd (company number 14756452), a company registered in England and Wales, whose registered office is at Studio 1e 3-5 Latona Road, London, England, SE15 6RX ("we", "us", "our", "Framaid") and the person or organisation that creates a Framaid account ("you", "your", "Customer").
Beuys Framing Ltd operates the Framaid service as a trading name. Our legal supplier name and registered address appear on all invoices and at the foot of our website.
In these Terms:
Framaid is a SaaS business management tool designed for picture framers and similar trades. Subject to these Terms and payment of the Subscription Fee, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Service during your Subscription solely for your own internal business purposes.
We may offer a Trial Period (currently 30 days) during which you can access the Service without charge. No credit or payment card is required to begin a Trial Period. At the end of the Trial Period, access to paid features will require a paid Subscription. We reserve the right to modify or withdraw Trial Period terms at any time on reasonable notice.
We aim to make the Service available 24 hours a day, 7 days a week, but we do not guarantee uninterrupted or error-free access. We may suspend the Service for maintenance, upgrades or reasons beyond our control. We will endeavour to provide advance notice of planned maintenance where reasonably practicable.
We may update, modify or withdraw features of the Service at any time. Where a change materially reduces the functionality you have been using, we will give you not less than 30 days' prior written notice. Your continued use of the Service after any change constitutes acceptance of the updated Service.
You must register for an account to use the Service. You agree to:
Your account is for your individual use only. The current plan is a single-user licence. If you require multi-user access, please contact us to discuss options.
Subscription Fees are as displayed on our website at framaid.app at the time of purchase. We currently offer monthly and annual billing plans. All fees are in Pounds Sterling (GBP). If you are VAT-registered in the UK, VAT will be added at the current rate where applicable.
Subscriptions renew automatically at the end of each billing period (monthly or annually, as applicable) at the then-current Subscription Fee. Your chosen payment method will be charged automatically on renewal. We use Stripe, Inc. to process payments; by providing payment details you also agree to Stripe's terms of service.
We may change the Subscription Fee on not less than 30 days' prior written notice to you. If you do not wish to continue at the new price, you may cancel before the new price takes effect. Continued use after the effective date of a price change constitutes acceptance.
Promotional codes may be applied at checkout where offered. Codes are subject to their stated terms, are non-transferable, cannot be applied retrospectively and have no cash value.
Subscription Fees are non-refundable except where required by law or as set out in these Terms. If we terminate your Subscription without cause, we will refund a pro-rata portion of any prepaid annual fee for the unexpired period.
If any payment fails, we will notify you and may suspend access to the Service until outstanding amounts are paid. We reserve the right to apply statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.
You agree not to use the Service to:
We may suspend or terminate your account immediately if we reasonably believe you have breached this clause.
You retain all ownership rights in your Customer Data. You grant us a limited, non-exclusive licence to store, process and display your Customer Data solely to the extent necessary to provide the Service to you.
All intellectual property rights in the Service, including its software, design, text, graphics, algorithms and trade marks (including the Framaid name and brand), are owned by or licensed to Beuys Framing Ltd. Nothing in these Terms transfers any such rights to you. You may not copy, reproduce or exploit any part of the Service except as expressly permitted by these Terms or by law.
You may export your Customer Data from the Service at any time during your Subscription using the export features provided. On termination of your Subscription for any reason, we will make your Customer Data available for export for a period of 30 days, after which we may delete it. We recommend you export your data promptly on cancellation.
We may use anonymised, aggregated data derived from use of the Service (which does not identify you or any individual) for product improvement, research and statistical purposes.
The Service generates Outputs — including quotes, price estimates and calculations — based entirely on the data you enter, including the labour timings, material costs, overhead rates and other variables you configure. Framaid performs calculations mechanically on the inputs you provide; it does not independently verify those inputs, and it cannot account for factors you have not entered.
You are solely responsible for checking all Outputs before using them to quote, invoice or otherwise transact with your own customers. No Output should be relied upon without your own professional review. We strongly recommend that you:
We do not warrant that any Output will be free of errors or will reflect current market prices, supplier costs or any other external variable. The accuracy of every Output depends entirely on the accuracy and completeness of the data you have configured and entered. We accept no responsibility for any loss arising from an Output that is inaccurate because of incorrect, incomplete or outdated data you have provided.
If a bug or error in our software causes the Service to produce a materially incorrect Output despite correctly configured input data, please report it to us immediately at framaidadmin@gmail.com. In such cases our liability is limited as set out in clause 9.
We warrant that: (a) we have the right to provide the Service; (b) the Service will be provided with reasonable care and skill; and (c) we will take reasonable steps to maintain the security of the Service and your Customer Data.
To the fullest extent permitted by applicable law, except as expressly stated in clause 8.1: the Service is provided "as is" and "as available"; we make no warranty that the Service will be uninterrupted, error-free, fit for any particular purpose, or that any defect will be corrected; we make no warranty that Outputs will be accurate, complete or suitable for any particular transaction; we are not responsible for third-party services, integrations or links accessed via the Service.
Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be limited or excluded under English law.
Subject to clause 9.1, we will not be liable — whether in contract, tort (including negligence), breach of statutory duty or otherwise — for any loss of profits, revenue or anticipated savings; loss of business, contracts or business opportunity; loss of goodwill or reputation; or indirect or consequential loss or damage; in each case, whether or not we were advised that such loss was possible.
Subject to clauses 9.1 and 9.2, our total aggregate liability to you in any 12-month period shall not exceed the greater of: (a) the total Subscription Fees actually paid by you to us in the 12 months immediately preceding the event giving rise to the claim; or (b) £500.
The cap in clause 9.3 reflects the Subscription Fees charged, the nature of the Service, the availability of the Trial Period enabling you to evaluate the Service before committing, and our current professional indemnity insurance coverage of £500,000 in aggregate (including all costs). You acknowledge that this allocation of risk is reasonable in the circumstances.
You must take all reasonable steps to mitigate any loss you suffer. In particular, you must notify us promptly if you become aware of any error in an Output so that we can investigate and, where possible, assist in preventing further loss.
The exclusions and limitations in this clause 9 apply only between businesses. If you are a consumer (as defined in the Consumer Rights Act 2015), statutory rights that cannot be excluded apply and take precedence over this clause.
These Terms commence on the date you create a Framaid account and continue until your Subscription is terminated in accordance with this clause.
You may cancel your Subscription at any time via your account settings or by contacting us at framaidadmin@gmail.com. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until then.
We may terminate or suspend your Subscription immediately by written notice if you materially breach these Terms and fail to remedy the breach within 14 days of written notice; become insolvent, enter administration, or make an arrangement with creditors; or use the Service in a way that we reasonably consider a risk to us, other users, or the integrity of the Service.
We may also terminate your Subscription for convenience on 30 days' written notice, in which case we will refund any prepaid fees for the unexpired period on a pro-rata basis.
On termination: all licences granted under these Terms end; you must cease using the Service; clause 6.3 applies to your right to export Customer Data; and clauses 6.2, 9 and 11–14 survive termination.
Each party agrees to keep confidential all non-public information disclosed by the other in connection with the Service, and to use such information only for the purposes of these Terms. This obligation does not apply to information that is or becomes publicly known other than through breach of this clause; was already known to the receiving party without restriction; or is required to be disclosed by law or a regulatory body of competent jurisdiction.
For the purposes of the UK GDPR and the Data Protection Act 2018: (a) you are the data controller in respect of any personal data within your Customer Data; (b) we are the data processor acting on your instructions in respect of that Customer Data; and (c) we are the data controller of personal data we collect about you for account management, billing and communications purposes.
Where we act as your data processor, we agree to: process your Customer Data only on your documented instructions and as necessary to provide the Service; implement appropriate technical and organisational measures to protect your Customer Data; not engage sub-processors without informing you and ensuring equivalent obligations apply; assist you in responding to data-subject rights requests and breach notifications; delete or return your Customer Data on termination as described in clause 6.3; and make available information reasonably necessary to demonstrate our compliance with this clause.
A list of our current sub-processors (including Supabase for database/authentication and Stripe for payment processing) is available on request.
Our Privacy Policy, available at framaid.app/privacy, explains how we process personal data for which we are a controller. Please read it.
These Terms are governed by the law of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute arising out of or in connection with these Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between the parties relating to the Service and supersede all prior agreements, representations and understandings.
We may update these Terms from time to time. We will notify you of material changes by email or in-app notice not less than 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
You may not assign, transfer or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms to any successor to our business or the relevant part of it.
Failure to exercise or delay in exercising any right under these Terms does not constitute a waiver of that right. A waiver is only effective if in writing and signed by the waiving party.
If any provision of these Terms is found by a competent court to be invalid, unlawful or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.
Neither party will be liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including but not limited to acts of God, pandemic, war, cyberattack, failure of third-party infrastructure, or government action, provided the affected party notifies the other promptly and takes reasonable steps to minimise the impact.
These Terms are not intended to confer any benefit on any third party, and no third party shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
Notices to us must be sent to framaidadmin@gmail.com or by post to our registered address above. We will send notices to you at the email address associated with your account.
Framaid is operated by Beuys Framing Ltd, company number 14756452, registered in England and Wales. Registered office: Studio 1e 3-5 Latona Road, London, England, SE15 6RX.
Support and complaints: framaidadmin@gmail.com
We aim to respond to all support and complaints within 2 Business Days.
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